According to the provision of Paragraph (e) of Article 198 of the Executive Regulation of the Customs Law, the importer, the owner of the goods, or his agent from customs brokers, may file a grievance within three working days from the issuance of the Authority’s decision to reject the shipment. The Authority will study the grievance within two working days and respond by accepting the grievance and issuing the shipment identification number or rejecting it and clarifying the reason for rejection.
Users found this content helpful
We welcome all remarks, complaints or suggestions related to services we offer at Nafeza. Fill out the details below, click submit and one of our customer care agents will investigate and reply to you.